Lobby Workflow#

Lobby staff ensure that attendees are on the pre-approved list and have formatted their names correctly before being let into the sitroom.

Attendees can only be admitted into the main sitroom if they are on the approved list and have changed their name to match the required format.

The pre-approved list is pulled before every sitroom and emailed to staff the day before the room opens. Click here for instructions on pulling contacts.

Initial Entry#

../_images/entry_pop_up.png

A pop-up will appear in Connect’s upper-right corner, indicating someone is waiting for entry. This pop-up is not a final determination on admitting someone, it serves as an initial screening to stop possible spam entries into the room. Staff responsible for admissions should always select “admit” or “admit everyone” unless the individual attempting to gain access is a blatant spam account (ex: profanity or random letter/number characters as their name).

Once admitted, the individual is automatically placed in the lobby, where they must change their display name.

Searching The Approved Contacts List

Use the search function (Ctrl+F) to find names in the excel sheet. Do not use a filter.

Approved#

If an attendee is on the list of approved contacts and has changed their name to the approved format, immediately move them into the sitroom. See Moving Between Rooms for detailed instructions.

Non-Approved#

For Statewide Elections, attendees can be given up to 10 minutes to change their names before being messages.

For General Elections, attendees have at most 5 minutes (depending on the activity level).

Use the Lobby Communication Pod to communicate with an attendee to change their name, or if they are not on the list of approved contacts. Use the below template as a basis for the message:

Change Name

Good Morning/Afternoon. Thank you for joining the sitroom today. Before admitting you to the main room, we need you to change your name to the approved format listed on the screen. Thank you!

Attendee Not On List

Good Morning/Afternoon. Thank you for joining the sitroom today. Unfortunately, we do not see you on the list of approved attendees. Please email elections@cisecurity.org from your official email address to resolve this. Thank you!

Only the account primary can approve someone not on the list to join the room. Once the attendee has emailed the elections inbox from their official email, staff can give them the name of the primary on the account to secure approval.

Federal Partners#

The following are the only federal personnel approved for entrance, even if they are not on the approved contact list.

  • CISA Duty Officers

  • CISA SLTT Program Office

  • EISSA

  • ESI (or ESR)

  • CSAs, PSAs, and ESAs from the region hosting an election

  • CDOs, SDOs, and ASDOs

  • ROMs

  • Regional Directors

  • FBI CyWatch

  • All EAC

Federal Approval Requests

All requests by federal partners to join the SitRoom are directed to the CISA SLTT Program Office for action (cyberliaison_sltt@cisa.dhs.gov) or Shannon Moser (shannon.moser@cisa.dhs.gov).

Removals#

Remove attendees from the room by selecting them in the Attendee List and selecting “Remove” from the menu. This can be done in both “list view” and “breakout room view.”